Help Centre

Online
Create your account to shop online here wsib2b.com/au/join. Once you have been approved and receive your member ID and access code, visit wsib2b.com/au/shop and select the brand you are looking to shop. Login using your membership email and passcode (this is how your discount will be applied). 20% on all full-priced items.
Once you have logged in on one of our brand sites, you will find all commercially graded products flagged.
When you're ready to check out, you can log in with the email address and password you created when registering. Your discount will be visible on the last page of the check out process, "Order Summary."

Email
Email tradeau@wsgc.com with your project details, important dates, shipping information, product selections, payment type — do NOT include credit card numbers.

We offer complimentary fabric swatches from our Pottery Barn, Pottery Barn Kids, west elm and Williams Sonoma brands. You can also request rug swatches from Pottery Barn and West Elm for a fee; which is refundable if swatches are returned within 30 days.

To discuss an upcoming project or request a quote, please contact tradeau@wsgc.com.

There is no minimum quantity to shop our contract product assortment online. To discuss specific project needs or large bulk orders, please contact tradeau@wsgc.com.

Lead time for an order can vary based on the brand, product type, and quantity. If you are working on a tight deadline we have many products suitable for Contract use in-stock and ready-to-ship. For made- to-order product, our team can provide more information around expected lead time on a quote. Please contact tradeau@wsgc.com to discuss your specific order needs or to request a quote.

Shipping options for orders placed online follow the standards found on the brands website. For questions on a specific order placed, tradeau@wsgc.com. Additional shipping considerations can be discussed for large-scale projects. For shipping internationally, please work directly with a freight forwarder.

Commercial Grade or Contract is the term generally used to describe the type of furniture and textiles needed for use in public spaces including hospitality venues and commercial spaces. Contract furniture and textiles are designed to withstand greater impacts and wear. Each of our products offered for Contract feature upgraded testing demands from our traditional residential standards.
Williams-Sonoma Inc. Contract testing standards include all of our regulatory residential standards with an increased level of use, abuse, and reliability testing pulled from select test from the ANSI/ BIFMA testing protocols.

Williams-Sonoma, Inc. Contract testing standards include all of our regulatory residential standards with an increased level of use, abuse, and reliability testing pulled from select tests from the ANSI/ BIFMA testing protocols.
BIFMA testing (Business & Institutional Furniture Manufacturers Association) develops all industry and voluntary standards for the institutional furniture industry in conjunction with ANSI and is conducted in outside testing facilities.

We have a range of fabric options to support your projects. Contact tradeau@wsgc.com for details.

The National Construction Code requires upholstery fabrics, wall and ceiling applied fabric and textiles in commercial and some residential applications to meet a specific Fire Regulation and a Group Number in accordance with AS 5637.1.
Upholstery fabrics are tested to AS/NZS 1530.3. Curtains are typically tested to AS/NZS 1530.3 but in some instance (e.g. NSW) they are also tested to AS 1530.2
If your project is in an area where other requirements need to be met, please contact tradeau@wsgc.com to discuss your specific project needs.