Within 30 days of receiving your order, we will gladly issue a refund for any product with which you are not fully satisfied. After 30 days, we will replace or refund your purchase against manufacturer’s defects ONLY. Returns are not allowed on any monogrammed, personalized, special-order items, made-to-order, custom-upholstered furniture or on items damaged through normal wear and tear. Returns of mattresses are subject to a $200 return shipping fee. To make a return, please call (888) 837-4888 or email trade@wsgc.com. To view each of our brand’s return policies, please click below: Mark & Graham Pottery Barn Pottery Barn Kids PBteen Rejuvenation West Elm Williams Sonoma